What is the product warranty?
2 years to assure you have good aftersales service. If the product is broken because of quality, we will send you new replacements or refund to support your business.
Do you have minimum order quantity?
Our MOQ is 2pcs for gas spring, 1 pcs for linear actuator. For gas spring, 2pcs are necessary to fully test the function.
What is the average lead time?
For samples, the lead time is about 7-10 days. For mass production, the lead time is 12-25 days after receiving the deposit payment.
The lead times become effective when
(1) we have received your deposit
(2) we have your final approval for your products.
If our lead times do not work with your deadline, please go over your requirements with your sale, we will try to accommodate your needs.
What is your price?
Our price is based on your dimensions and quantity. In this case, would you please send us your drawing or dimensions please? Or you can send us inquiry online, our sales will reply you in 24h as soon as possible.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
What kinds of payment methods do you accept?
If amount is below USD1000, we accept Paypal, Western Union.
If amount is above USD1000, we accept T/T by bank transfer.
Detailed payment method if you need to do prepayment, kindly send us your requirements please.
Can you supply the relevant documentation?
Yes, for example, commercial invoice, packing list, B/L, CO, Form E, Form A, packing declaration etc when clearing custom. If you need official certificate like CE, MSDS, please ask us for more details.